FAQ

If you don't find an answer below, please use the link above to Contact Steve

What if I want to upgrade my Free Membership Plan to a Full Access Physeo™ Membership Plan?

Login to your account, click on the Account tab, select Change membership, and continue throughout the checkout process. Your account will be upgraded as soon as your order is processed.

What are the system requirements to view the videos?

Our online viewer requires:

  • Microsoft Windows Vista / Mac OSX 10.6 or higher (Linux is not supported).
  • iPad 2+, iPhone 4+ iPad, Android and tablet.
  • High-speed internet (5.0 mbps or higher).
  • Adobe Flash 10.3 or higher (except iOS devices).
Can I watch videos at a faster speed?

Yes. We have implemented a video player that allows you to adjust the speed between 0.5x, 1x, 1.5x, and 2x so you can watch at a pace that suits your needs.

Do you also provide a physical copy of the text?

No. We’ve put a massive amount of work into making Physeo an intuitive and streamlined experience and the digital text is a big part of that. Between the integration of intelligent hyperlinks throughout the text that will send you directly to corresponding videos, and the ability to rapidly search the entire book for specific information, we feel that our digital text is a powerful alternative to a printed version.

I lost/forgot my password. How can I reset my password?

If you have forgotten your password click the Login tab on the home page and then select Lost your password and you will be walked through the process.

How do I change my password?

Once you have logged in you can click on Account and then Change password and you will be walked through the process.

Can I choose when my subscription starts or delay activation?

Unfortunately not. All subscriptions begin at Sign Up as soon as your payment has been processed.

Can I purchase the Physeo™ text or videos separately?

The videos and text are designed to complement one another so they are not offered separately.

Are there limits on how many times I can view the content?

Views are limited to six views per video for each subscription. Each time a video is loaded it is counted as a view, irrespective of how much of the video is watched. The usage limit is in place to prevent abuse of the system (sharing logins). However, if you ever reach the limit you can send us a support message and we can reset your usage after reviewing your account.

How many different computers can I use to access the videos?

Three different devices at most.

What is your refund policy?

We offer a free account to ensure customer satisfaction and allow users to get a sense of what their experience will be when purchasing a Full Access Membership Plan. However, due to the nature of online digital content, all sales are final.

Didn’t find the answer you were looking for?

Please contact Steve.